Refund policy
Effective Date: July 2026
At Israel Judaica Center, we take great pride in creating high-quality Judaica products, many of which are handmade, personalized, or custom-produced specifically for each customer. Because of the unique nature of many of our products, please review this Refund & Return Policy carefully before placing your order.
By purchasing from www.israeljudaicacenter.com, you agree to the terms outlined below.
Order Cancellations
Orders may be cancelled before production or processing has begun.
Once production has started—especially for personalized, embroidered, engraved, printed, handmade, or custom-made products—your order cannot be cancelled.
If you wish to request a cancellation, please contact us as soon as possible at:
Email: israeljcenter@gmail.com
Please include your order number and full name.
Personalized & Custom-Made Products
Most of our personalized products are individually produced specifically for each customer.
For this reason, personalized items are considered Final Sale.
This includes, but is not limited to:
- Custom embroidery
- Personalized names
- Hebrew or English lettering
- Printed designs
- Custom graphics
- Special color requests
- Custom sizing
- Custom-made Judaica
- Any product manufactured specifically for the customer
Once production begins, these orders cannot be cancelled, returned, exchanged, or refunded unless the product arrives defective or we have made an error.
Handmade & Natural Products
Many of our products are handmade using natural materials such as genuine leather, natural wool, natural horn, wood, stone, fabrics, crystals, and other organic materials.
Because every item is individually crafted, slight differences may occur in:
- Color
- Texture
- Grain
- Shape
- Pattern
- Stitching
- Natural markings
- Overall appearance
These natural variations are not considered defects and do not qualify for a refund or replacement.
Eligible Returns
Non-personalized products may be eligible for return if all of the following conditions are met:
- The return is requested within 14 days of receiving the order.
- The item has not been used, worn, washed, altered, or damaged.
- The product is returned in its original packaging.
- The product is in resalable condition.
Return requests must be submitted by email before shipping the item back.
Return shipping costs are the customer's responsibility unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Personalized products
- Embroidered products
- Printed products
- Engraved products
- Custom-made products
- Handmade items produced specifically for the customer
- Tefillin prepared specifically for an order
- Mezuzot prepared specifically for an order
- Products damaged through misuse or normal wear
- Clearance or final sale items
Defective, Damaged, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 3 business days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photos of the packaging if shipping damage occurred
Once reviewed, we will determine the appropriate solution, which may include:
- Replacement
- Repair
- Store credit
- Full or partial refund
If the error was ours, we will cover any applicable shipping costs.
Shipping Damage
If your package appears visibly damaged upon delivery, please document the damage before opening the package whenever possible.
Claims for shipping damage should be reported promptly so we can assist with the carrier's claims process.
Exchanges
Because many of our products are custom-made, exchanges are generally not available.
If an exchange is approved for an eligible non-personalized item, the customer is responsible for any applicable shipping costs unless the exchange results from our mistake.
Refund Processing
Once an approved return has been received and inspected, refunds will be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider or financial institution.
Original shipping charges are non-refundable unless the return is due to our error.
International Orders
We proudly ship worldwide.
International customers are responsible for ensuring that the products ordered may legally be imported into their destination country.
Import regulations vary by country, and we cannot guarantee customs clearance.
Customs Duties & Taxes
Import duties, customs fees, VAT, brokerage fees, and local taxes are not included in our product prices or shipping charges unless explicitly stated.
These charges are the sole responsibility of the customer.
Refused Deliveries & Unclaimed Packages
If an order is refused by the customer, abandoned, or returned because customs duties were not paid, an incorrect shipping address was provided, or delivery attempts were unsuccessful, any refund will be reduced by:
- Original shipping charges
- Return shipping costs
- Customs charges
- Carrier handling fees
- Any additional expenses incurred
If these costs exceed the value of the order, no refund may be issued.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping addresses provided during checkout.
Product Images & Colors
We make every effort to display our products as accurately as possible.
However, actual colors may vary slightly due to:
- Screen settings
- Mobile devices
- Lighting conditions
- Photography
- Natural materials
Minor differences between photographs and the final product are not considered defects.
Compliance with Applicable Law
This Refund & Return Policy is intended to comply with applicable consumer protection laws, including relevant provisions of Israeli law, while serving customers worldwide.
Nothing in this policy limits any mandatory consumer rights that cannot legally be waived.
Contact Us
If you have any questions regarding returns, refunds, or cancellations, please contact us:
Israel Judaica Center
Email: israeljcenter@gmail.com