Shipping & Return Policy
Order Arrival Times
To estimate the arrival date of your order, you need to factor in both the availability of the items you are purchasing and the shipping method you choose.
The formula we follow is:
Total Delivery Time = Longest Item Availability + Shipping Time
For instance, if the availability for Judaica items ranges from 1 to 4 business days, and you opt for EMS (Global/Express Mail Service) which takes 2 to 4 business days, your total delivery time will be the longer of the two. This means you can expect to receive your order in 3 to 8 business days after placing it.
Important Note: While Israel Judaica center typically has items in stock, we reserve the right to inform you within 48 hours should any item be out of stock. We will provide an estimated restock time and check if you wish to wait for the product.
Handling Multiple Items
If you place an order containing multiple products with varying availability, your shipment will be held until all items are ready unless you inform us via email to ship items as they become available. For example, if you order three items with two ready in 24 hours and one in 2 to 3 days, your order will be dispatched in 2 to 3 days.
Product Availability Guidelines
Availability times for various categories of products (measured in business days, excluding weekends and holidays) are as follows:
- 1-4 Days: Judaica, Home Decor, Gifts, Clothing, Cosmetics, Books, Food
- 4-6 Days: Jewelry, Talitot, Silverware
Shipping Details for the U.S.A, Canada & Western Europe:
Airmail: 7-10 Business Days
Restrictions: No P.O. Boxes or APO/FPO; signature required upon delivery.
EMS (Global/Express Mail Service): 2-4 Business Days
Restrictions: No weekend deliveries; no P.O. Boxes or APO/FPO; signature required upon delivery.
Shipping Information for Asia, Australia, Eastern Europe & South America:
Airmail: 7-15 Business Days
Restrictions: No P.O. Boxes or APO/FPO; signature required upon delivery.
EMS (Global/Express Mail Service): 2-4 Business Days
Restrictions: No weekend deliveries; no P.O. Boxes or APO/FPO; signature required upon delivery.
Shipping to Israel:
Express Mail is available at $9.95 with a delivery timeframe of 2-3 Business Days, requiring a signature upon delivery.
Please Be Aware:
For orders shipped outside Israel and the U.S., additional duties and taxes may apply, which are not included in our prices. It is the customer's responsibility to pay any applicable fees. Please check with your local customs office for more specific guidelines. Certain countries may not permit items like food, cosmetics, jewelry, or others to clear customs, potentially causing delays or returns. We are not accountable for shipping delays due to extreme weather, natural disasters, strikes, or customs and border control processes.
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